Cancellation and Refund Policy
Last updated: 14 August 2026
Cancellations
Please contact us as early as possible to cancel or reschedule a confirmed visit.
Inspection or visit charges
Any applicable visit or inspection charge should be confirmed during booking. Once a technician has travelled or completed inspection, that charge may remain payable.
Parts and completed work
Refund eligibility for parts or completed service depends on the specific issue, part condition and agreed service terms.
Resolution
Contact us promptly with the service date, appliance details and concern so the team can review it.